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"We partner with organisations to re-shape their work cultures, leadership competency, processes and their CX"
" We come at this with great experience..."
Running a busy contact centre with its people, client and customer demands whilst reaching for your own goals isn't easy. In fact, it's likely one of the most complex and demanding environments there is. We get it! We come from it! We love improving it!
Balancing best fit Recruitment, Training, Operational Delivery, AHT, Quality, Compliance, Staff Retention, Absence, Productivity, Motivation, Leadership and Team Development, and still remaining on track to your own goals and those of your clients and partners... we know that isn't easy. We can help ease the pressure, improve culture, competency and performance, and we can measure your CX and CSAT, offering solutions to see you delivering with an edge! Our industry beating NPS tracking and scoring solution will help you sustain and grow customer long term loyalty, transforming that insight into a strong ROI and growth.
Experience tells us that time, resources, lack of budget, and being lost in the day to day prevents you from
getting to the improvement and innovation work. That cycle is hard to break. We get it!
That is where performconsult comes in, and is where we can take that pressure away, do the heavy lifting in discovery and improvements across your entire internal and external culture, performance, people and customer map, delivering solutions that will put you ahead of the curve and netting serious benefits!
contact centre improvement
CX discovery and Mystery Shop
Work Culture creation or re-boot
Process review and optimisation
Leadership development
Performance & Quality elevation
Process & methods optimisation
Training & Coaching
Team competency and skills
Motivational event speaking
Retail&Hospitality team & CX elevation
"Your CX is your critical success factor!"
We already partner globally with some of the most successful and premium hospitality brands in their field. Across 2025 into 2026, We'd also love to work with you. We can complete deep discovery around your operations, customer experience, leadership competency and also completing independent mystery shopping events at your front end to gain an authentic, hands on customer experience. The mass of data and insight from all of the above, gets channelled back into the business as change, leadership development, process optimisation, customer happiness and efficiencies.
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In your competitive world, your existing and future customer prospects are only ever a footstep away from an alternative competitor, and gone. We will work with you in partnership and do what we do well to elevate your CX and help position you as more than a shopping or eating event for customers. We know you want this to be an unforgettable experience which sees social satisfaction score sites, NPS and other loyalty pointers light up for your bran in all the right ways.
Al and the team will deploy themselves across the stages, teams, tech, and experiences in your business, completing independent discovery, talking with, coaching, developing your people, processes and customer experiences.
From deep under-cover mystery shopping to hands on development with your team, and creating CX strategies, let performconsult help you gain the edge and keep it!
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Mystery shop the experience
Customer loyalty sentiment
Motivational events with the team
Process optimisation
Leadership development
Performance & Quality elevation
Customer contact solutions
Social media management
Leadership & team development
The 'Boss Culture' is a thing of the past.
Today, the most successful business are led by people who understand how to lead collaboratively, and who put their people at the centre of their plans. At performconsult we are unmeasurably enthusiatic about leadership training and development, and we know exactly how to take your front line, operational and senior leaders to levels of skill and ability which will see them leading with a highly collaborative, challenging, and people led approach. This development will net you a leadership team who's approach will increase staff tenure, improve performance and deliver oustanding experiences to customers.
We know in your busy customer culture that time to focus on this training, or even finding people capable of delivering contemporary training can be a challenge. That's where we come in . We can work with you to understand your goals and your challenges, and build a leadership training and development solution to deliver improved outcomes to your people, your business and to your customers. Let us help you run with seriously skilled leaders who up your game.
We have a healthy success rate with and experts in the team around contact centre agent development across all workstreams and disciplines, with the emphasis on letting you focus on the business, whilkst we focus on creating your 'best in class' team of experets, able to deliver the strongest possible customer experiences with efficiency, accuracy and enthusiasm.
45% of 'Managers' have never been developed to lead people 'as leaders'
Leadership recruitment
Leadership Development
Coaching & Mentoring
Agent development
Our unique 'Blueprint' development
Mystery shopping & CX analysis
Whether your business is a customer contact operation, a front end service funtion, chain of restaurants or any other customer delivery organisation, the fact is, you will want to know exactly what kind of service your customer's are receiving, and how they feel about it. It is how your customers feel that determines their loyalty, spend and life-cycle.
At performconsult we provide an objective deep and wide customer experience analysis of the competency, consitency and the commitment of your people in how they deliver your customer experiences. Our analysis will tell you what you do well, and where you need to raise your game to remain relevant and competitive.
Our 'Mystery Shopper' service is delivered by our 'Secret Service' team.
We immerse ourselves in your customer experience authentically as customers and users, collecting insight, rating the experience and identifying gaps and opportunities. We can then work with you, using our insight to help you deliver the kinds of customer experiences that add value.
Customer experience mystery shopping | Process optimisation | Leadership development | Work Culture improvement
Authentic customer shop
Multi-Channel assessments
Invaluable insight & data
Map your customer journey
Impactful training support
Recommendations & Strategy
We walk in your customer's shoes and deliver you the benefits
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